For curtain retailers · Quality
Never sure how the next job will turn out?
What a supplier might tell you, crossed out: “That one must have slipped through.”
What we say instead: Checked against your order before it’s packed.
Every Speedy Blinds curtain is made to your accepted order within written tolerances (±0.2% per panel on the standard range), with the order looked at before it becomes a production instruction and the finished job scanned against its job number before it goes.
What it costs you
- The first job from a new workroom comes back wrong, and it’s your customer who sees it.
- One job hangs perfectly; the next has a hem you’d never have let out the door.
- You end up checking every curtain yourself before the installer goes.
What you can be certain of
JOB SPDY-2012 · QUALITY
- 01
- We commit to
- Your order, made within written tolerances.
- How you’ll know
- Per panel: ±0.2% on the standard range, ±0.32% pre trained, ±0.4% on Group C.
- If something goes wrong
- Our Made to Spec Guarantee: see how a claim works.
- 02
- We commit to
- A look at every job before it’s made.
- How you’ll know
- It only becomes a production instruction once somebody has looked at it. If something doesn’t add up, you hear about it then.
- 03
- We commit to
- A check against your order before it’s packed.
- How you’ll know
- The finished curtain job is scanned against its job number and checked against the order one more time.
- 04
- We commit to
- One cosmetic standard, stated up front.
- How you’ll know
- Judged from about 1.5 metres in ordinary daylight or normal indoor light, not under raking light or torchlight, or from zoomed in photos.
- 05
- We commit to
- Fabric faults treated as fabric faults.
- How you’ll know
- A fault in fabric we supplied is a Quality Defect, even if it only shows after cutting or sewing.
- If something goes wrong
- We choose the fix: the part, or one return and one redispatch by standard freight, with a remake once replacement fabric is available.
What’s checked, and when
| When | What happens |
|---|---|
| Day 1: before it’s made | The order is read back against what you sent (width, drop, fabric, heading, hem) and checked against the price list and what the fabric can do. It only becomes a production instruction once somebody has looked at it. |
| Day 2: cutting | The cut is driven by the job’s own measurements, so there’s no second set of numbers to go wrong. |
| Day 5: before it leaves | Scanned against its job number, checked against the order one more time, then packed. |
The days follow one standard curtain job; they’re not a timetable for every job.
The tolerances we work to
Per panel. A result inside these counts as made to spec. Fabric is flexible, and it can stretch or relax slightly while it’s handled.
| Range | Tolerance | In millimetres |
|---|---|---|
| Standard range | ±0.2% | ±5mm per 2,500mm drop |
| Standard range, pre trained | ±0.32% | ±8mm per 2,500mm drop |
| Group C (with or without pre training) | ±0.4% | ±10mm per 2,500mm drop |
Key facts
- Curtains a week
- About 500
- Out of our Thomastown factory
- Onsite callouts
- One or two a week
- A count, not a fault rate
- Standard tolerance
- ±0.2% per panel
- Pre trained tolerance
- ±0.32% per panel
- Cosmetic standard
- Judged from about 1.5 metres in ordinary light
Questions retailers ask
What tolerance do you work to?
Per panel: ±0.2% on the standard range (±5mm per 2,500mm drop), ±0.32% when it’s pre trained (±8mm per 2,500mm drop) and ±0.4% on Group C (±10mm per 2,500mm drop). Inside that, it counts as made to spec. Fabric is flexible and can stretch or relax slightly while it’s handled, which is why there’s a tolerance at all.
How do you judge a cosmetic fault?
From about 1.5 metres, in ordinary daylight or normal indoor light. To be looked at as a claim, a cosmetic fault has to be visible from there. A mark you can only find with a torch, in raking light or in a zoomed in photo isn’t a claimable fault.
What if a fabric fault shows up after cutting?
If it’s fabric we supplied, it’s a Quality Defect, whether it showed at cutting, sewing, installation or first use, and we handle it under our claims process, within the claim window. We choose the fix, a replacement part or one return and one redispatch by standard freight, and remaking it depends on replacement fabric being available.
If it’s fabric you supplied for sewing only, we don’t unroll or inspect the whole roll before cutting. If a fault leaves too little usable fabric, we stop, tell you, and tell you how much more we need.
Is every curtain checked before it’s packed?
Every finished curtain job is scanned against its job number and checked against the order before it’s packed. It’s the last thing that happens before it goes, and it’s how we know the right job went to the right retailer.
How often do jobs come back?
About 500 curtains leave our factory a week, and we make one or two onsite callouts a week. That’s a count of visits, not a fault rate.
The other reasons retailers switch
Paying for a supplier’s mistakes
If we made it wrong, we put it right under our Made to Spec Guarantee.Their mistakes costing you your reputation
Checked twice before it leaves, and owned if it’s wrong.Dates that keep getting pushed back
What moves a date, spelled out, and word as soon as your fabric goes on back order.Never knowing where a job is up to
Each part of every job shows its stage in the Order app.Losing jobs to someone faster
Standard curtains in an estimated 5 business days.No one to ask when a job gets tricky
One number for calls, texts and WhatsApp, in business hours.A supplier who also sells to your customers
Wholesale only. It’s clause 2.1 of our trading terms.Losing jobs on price
One price list for every retailer, and $0 extra for an urgent job.Looking for a new curtain manufacturer?
Manufacturing curtains, delivering certainty.
Start with one job
No application, no minimum, no contract.
Send us one job and see how it comes back. Most retailers start that way.
Tell us what you sell, where you work and what you need from a workroom. We’ll tell you plainly whether we’re the right fit, and if we’re not, we’ll say that too.