For curtain retailers · Order tracking
Chasing your supplier for updates?
What a supplier might tell you, crossed out: “Let me chase the factory and call you back.”
What we say instead: Open the job. See where it’s up to.
In the Speedy Blinds Order app, each part of your job (curtain, track, roller blind) shows its own stage, from New to Out, and you can switch on job progress emails in your Profile.
What it costs you
- Your customer calls for an update, and you have to call someone else to get it.
- You chase the factory, wait for a call back, and pass it on second hand.
- The first you hear of a problem is when the job doesn’t turn up.
What you can be certain of
JOB SPDY-2012 · ORDER TRACKING
- 01
- We commit to
- Each part of the job at its own stage.
- How you’ll know
- Open the job in the Order app: each part shows where it’s up to: New, Wait CM, Ordered, Back Order, Started, Done, Out.
- 02
- We commit to
- Job progress emails, if you want them.
- How you’ll know
- Switch on Job Progress Notification in your Profile, and off again the same way.
- 03
- We commit to
- Logins for your team.
- How you’ll know
- Each person can have their own login, and an Admin login sees every job for your company.
- 04
- We commit to
- A way to report a problem from the job.
- How you’ll know
- Report it from your phone in the Order app, with the job number and photos. It reaches us in writing, the first step of any claim.
- 05
- We commit to
- Stock for the fabrics on your job.
- How you’ll know
- Check Speedy’s and Nettex’s stock for a job’s fabrics in the app.
What a job looks like in the Order app
A sample job, in the app’s own words: the job has its stage, and each part under it has its own.
SPDY-2012
Sample job
Job stage: Manufacture
- CurtainStarted
- TrackDone
The stage words, in order
- New
- Wait CM
- Ordered
- Back Order
- StartedCurtain
- DoneTrack
- Out
These are the same stage words you’ll see on your own jobs.
Key facts
- Stages you see
- New · Wait CM · Ordered · Back Order · Started · Done · Out
- Progress emails
- Switched on in your Profile
- Team logins
- Admin sees every company job
- Reporting a problem
- From your phone, with photos
- Fabric stock for a job
- Speedy’s and Nettex’s, in the app
Questions retailers ask
Where do I see my job’s stage?
In the Order app. Open the job: it shows the job’s own stage, and under it a line for each part (curtain, track, roller blind, parts) with that part’s stage. They don’t always move at the same pace, so each has its own.
Can I get job progress emails?
Yes. They go to the notification address in your Profile, under Job Progress Notification, and the switch beside it turns them on or off.
Can my whole team see our jobs?
Each person can have their own login, and an Admin login sees every job for your company.
How do I report a problem with a job?
From your phone, in the Order app, with the job number and photos. It reaches us in writing, which is the first step of any claim. How claims work, including the time limits, is on our remakes page, so report it early.
Can I check stock for a job in the app?
Yes. The app checks Speedy’s and Nettex’s stock for the fabrics on a job. Stock is live, but it can move between when you check and when your job is cut.
The other reasons retailers switch
Dates that keep getting pushed back
What moves a date, spelled out, and word as soon as your fabric goes on back order.No one to ask when a job gets tricky
One number for calls, texts and WhatsApp, in business hours.Quality that’s hit and miss
Made to your order within written tolerances, and checked before it’s packed.Their mistakes costing you your reputation
Checked twice before it leaves, and owned if it’s wrong.Paying for a supplier’s mistakes
If we made it wrong, we put it right under our Made to Spec Guarantee.Losing jobs to someone faster
Standard curtains in an estimated 5 business days.A supplier who also sells to your customers
Wholesale only. It’s clause 2.1 of our trading terms.Losing jobs on price
One price list for every retailer, and $0 extra for an urgent job.Looking for a new curtain manufacturer?
Manufacturing curtains, delivering certainty.
Start with one job
No application, no minimum, no contract.
Send us one job and see how it comes back. Most retailers start that way.
Tell us what you sell, where you work and what you need from a workroom. We’ll tell you plainly whether we’re the right fit, and if we’re not, we’ll say that too.