For curtain retailers · Support
No one to ask when a job gets tricky?
What a supplier might tell you, crossed out: “I’ll have to find out and get back to you.”
What we say instead: Talk to the people who make it.
Speedy Blinds takes calls, texts and WhatsApp on one number, 0436 666 687, 8:30am to 4:30pm, Monday to Friday, Melbourne time, and our manufacturing limits, motor setup guides and live fabric stock are on this site, with no login.
What it costs you
- Your installer is up a ladder with a question, and nobody at the supplier knows the answer.
- You quote a size the workroom can’t make, and find out after your customer has said yes.
- A motor won’t pair, and the fix is a week of emails.
What you can be certain of
JOB SPDY-2012 · SUPPORT
- 01
- We commit to
- One number for calls, texts and WhatsApp.
- How you’ll know
- 0436 666 687, 8:30am to 4:30pm, Monday to Friday, Melbourne time. Send a photo or video with the job number, and we’re looking at the same thing you are.
- 02
- We commit to
- Motor setup you can follow on site.
- How you’ll know
- Written guides for 8 roller blind motor models, with 127 videos for setup, troubleshooting and preferences beside the steps, on Motor Setup.
- 03
- We commit to
- Stock and pricing groups you can check before you quote.
- How you’ll know
- Fabric Stock shows our stock, live; Group Search shows which pricing group a collection sits in. No login. Stock can move before a job is cut, so call us if a roll is low.
- 04
- We commit to
- A second pair of eyes on your order.
- How you’ll know
- Every job is looked at before it becomes a production instruction. If something doesn’t add up, you hear about it before it’s made.
- 05
- We commit to
- Straight advice, not a site service.
- How you’ll know
- We don’t measure or install, and our advice is about the product, not your site. The wall, the ceiling and the load stay your installer’s call.
Six limits to know before you quote
From our written tolerances, one line each.
How wide can one panel be?
6.0m track width or 15.0m fabric width, whichever uses less fabric, and up to 6.2m drop.
How long can a track be without a join?
5,800mm straight or angle bend, 4,800mm continuous bend.
How big can a pre trained curtain be?
Wave Fold and S Fold: 4.8m or 90 hooks a section, whichever is less, up to two sections (9.6m or 180 hooks in total). Pleats: 4.5m or 45 hooks in total. Up to 3.6m drop.
What can’t be pre trained?
Not available for any composition other than 100% polyester; sheers with uneven thread distribution; voile; open weave; warp knit mesh; lace mesh; perforated fabric; velvet; self lined blockout with acrylic, silicone or TPU; or pencil pleat headings. And 100% polyester isn’t automatically safe: some fabrics shrink or move unevenly in the process, and it can’t always be predicted.
What are the Group C limits?
Wave Fold only, continuous drop, no joins, up to 6,000mm per panel and 2,950mm drop.
Can you join fabric horizontally?
No. Joins are vertical only. Horizontal joins aren’t offered, for appearance and durability.
Beyond the panel limits a curtain is oversized: we’ll use reasonable efforts to make it, but our tolerances and the Made to Spec Guarantee only apply if we’ve agreed that in writing.
Key facts
- Calls, texts and WhatsApp
- 0436 666 687
- Hours
- 8:30am to 4:30pm, Monday to Friday
- Melbourne time, excluding Victorian public holidays
- Motor models with setup guides
- 8
- Motor videos
- 127
- Setup, troubleshooting and preferences
- Widest curtain panel
- 6.0m track width
- Or 15.0m fabric width, whichever uses less fabric
- Longest track without a join
- 5,800mm
- Straight or angle bend
Questions retailers ask
Can my installer call you from the job?
Yes. Same number, same hours: 0436 666 687, 8:30am to 4:30pm, Monday to Friday. A photo or a short video on WhatsApp with the job number means we’re looking at the same thing they are.
Do you measure or install?
No. We don’t provide measuring, fitting or installation. Measuring and installing are yours, or your installer’s. It’s clause 2.3 of our trading terms.
What we can give you is advice about the product: what a configuration can do and where its limits are. It isn’t installation advice for a particular site, so the wall, the ceiling, the fixings and the load stay your installer’s call.
Can you help me program a motor?
Start with the guide for your motor: 8 roller blind motor models, written step by step, with setup videos alongside. If it still won’t pair, call or WhatsApp us on 0436 666 687 with the motor model.
When can I reach you?
8:30am to 4:30pm, Monday to Friday, Melbourne time, excluding Victorian public holidays. Call, text or WhatsApp 0436 666 687. It’s one number for all three.
What if a job is over your limits?
Ask us before you quote it. It’s always faster than fixing it afterwards. Some limits are firm: horizontal joins aren’t available at all. Past the panel limits a curtain counts as oversized, and it’s covered by our tolerances and the Made to Spec Guarantee only where we’ve agreed that in writing.
The other reasons retailers switch
Quality that’s hit and miss
Made to your order within written tolerances, and checked before it’s packed.Never knowing where a job is up to
Each part of every job shows its stage in the Order app.Dates that keep getting pushed back
What moves a date, spelled out, and word as soon as your fabric goes on back order.Their mistakes costing you your reputation
Checked twice before it leaves, and owned if it’s wrong.Paying for a supplier’s mistakes
If we made it wrong, we put it right under our Made to Spec Guarantee.Losing jobs to someone faster
Standard curtains in an estimated 5 business days.A supplier who also sells to your customers
Wholesale only. It’s clause 2.1 of our trading terms.Losing jobs on price
One price list for every retailer, and $0 extra for an urgent job.Looking for a new curtain manufacturer?
Manufacturing curtains, delivering certainty.
Start with one job
No application, no minimum, no contract.
Send us one job and see how it comes back. Most retailers start that way.
Tell us what you sell, where you work and what you need from a workroom. We’ll tell you plainly whether we’re the right fit, and if we’re not, we’ll say that too.